Shipping Policy

At HiltonCompanyGifts, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and handling of your orders. By placing an order with us, you agree to the terms set forth in this Shipping Policy.

1. Shipping Coverage

We currently ship to addresses within the contiguous United States only. We do not offer international shipping, APO/FPO addresses, or shipments to Alaska, Hawaii, or U.S. territories at this time.

  • Free Standard Shipping: All orders qualify for free standard shipping with no minimum purchase required.
  • No Hidden Fees: We do not charge any handling or processing fees. Applicable taxes are calculated at checkout based on your delivery address.

2. Order Processing Time

We process orders as quickly as possible.

  • Handling Time: 1–3 business days
  • Order Cut-Off Time: 5:00 PM (Pacific Time) daily

Orders placed before the daily cut-off time are typically prepared and ready for carrier pickup by the next business morning. Orders placed after the cut-off time will begin processing on the next business day.

Weekend and Holiday Orders: Orders placed on weekends or public holidays may be processed on the next business day.

Order Confirmation: After your order is placed, you will receive an order confirmation email. A shipping confirmation email with tracking information will be sent once your order has been dispatched.

3. Estimated Delivery Time

Estimated delivery time depends on your location and the carrier.

  • Standard Shipping (Estimated): 4–7 business days after shipment

Delivery time is calculated from the shipping date, not the purchase date. Delivery times are estimates only and may vary due to peak seasons or carrier delays beyond our control.

4. Carriers

We ship using reputable carriers (such as USPS, UPS, FedEx, or other reputable carriers depending on your location and the nature of your order).

5. Order Tracking

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real time.

If you have not received a tracking number or shipping confirmation email, please contact us.

6. Address Accuracy

Please ensure all shipping details are correct at checkout. If a parcel is returned to us due to an incorrect or incomplete address, reshipment fees may apply and the buyer may be responsible for additional shipping costs.

7. Order Changes

If you wish to modify your order (for example, your shipping address), please contact us within 2 hours of placing your order. After 2 hours, your order may enter our fulfillment process and changes may not be possible. If your order has already shipped, you will need to follow our Refunds & Returns Policy to return the items for a refund.

8. Delivery Attempts

Our shipping carriers will attempt delivery to the address provided at checkout. If delivery is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup.

It is your responsibility to ensure that the delivery address is correct and that someone is available to receive the package or to pick it up from the designated location. We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

9. Delays and Force Majeure

We are not liable for shipping and delivery delays caused by:

  • Shipping carrier delays or errors
  • Weather events or natural disasters
  • Events outside our control (force majeure)

If your order is significantly delayed, please contact us and we will work with the carrier to assist.

10. Lost or Damaged Packages

Lost Packages: If your package has not been delivered within the estimated delivery window, please contact us. We will work with the carrier to help resolve the issue.

Damaged Packages: If your order arrives damaged, please keep the original packaging and all materials, take clear photos of the damaged item(s) and packaging, and contact us within 3 days of delivery. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

11. Multiple Items and Partial Shipments

If your order contains multiple items, they may be shipped separately and arrive on different days. You will receive a shipping confirmation email for each shipment. There are no additional shipping charges for partial shipments unless otherwise stated at checkout.

12. Contact Us

If you have any questions regarding your shipment, please contact us:

  • Store Name: HiltonCompanyGifts
  • Email: info@hiltoncompanygifts.com
  • Phone: +1 (360) 691-9674
  • Address: 220 State Ave, Marysville, WA 98270
  • Business Hours: Monday – Saturday 10:00 AM – 6:00 PM (Closed on Sunday)