Payment Policy

At HiltonCompanyGifts, we are committed to providing a secure, transparent, and hassle-free checkout experience. This Payment Policy outlines the payment methods we accept, how your transactions are processed, and the measures we take to protect your financial information.

1. Currency & Pricing

All transactions on our website are conducted in United States Dollars (USD). The total amount displayed at checkout will include:

  • Product price of your selected items
  • Applicable taxes (if any), calculated and displayed at checkout before order confirmation
  • Shipping (free standard shipping on all orders)

There are no hidden fees. What you see at checkout is exactly what you pay.

2. Accepted Payment Methods

We partner with industry-leading payment processors to offer a flexible and secure checkout experience. We currently accept the following payment methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, and Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

3. Transaction Security

Your financial security is our top priority. We have implemented the following measures to ensure your payment information is always protected:

  • SSL Encryption: Our website uses SSL technology to encrypt all data transmitted during the checkout process.
  • PCI-DSS Compliance: We do not store or have direct access to your full credit card details. All sensitive payment data is handled by PCI-DSS compliant payment processors.

4. Order Authorization

By completing a purchase on our website, you confirm that you are the authorized user of the payment method provided and that the information submitted is accurate and complete. If any order is flagged for security concerns, our team may contact you to verify the information before processing.

5. Payment Issues

If your payment is declined or you experience any issues during checkout, please try the following:

  • Double-check that your billing address, card number, expiry date, and CVV are entered correctly
  • Ensure your card has sufficient funds or available credit
  • Contact your bank or card issuer to confirm whether the transaction was blocked for security reasons
  • Try a different payment method (another card, PayPal, Apple Pay, Google Pay, etc.)
  • Disable VPN or try a different browser/device if the checkout page is not loading properly

Pending / Temporary Authorization Holds

In some cases, your bank or payment provider may place a temporary authorization hold (shown as "pending") even if the payment does not complete successfully. These holds are controlled by your bank and typically disappear automatically within 3–10 business days (depending on the issuer). If you believe a hold is taking too long to release, please contact your bank for assistance.

Duplicate Charges

If you believe you were charged more than once, please contact us immediately with your order number (if available) and a screenshot of the transaction(s). We will review the payment records and assist you as quickly as possible.

If the issue persists, please contact us at info@hiltoncompanygifts.com. We aim to respond within 24 hours.

6. Order Modifications & Cancellations

Modifications

You may request to modify your order (including payment method, shipping address, or items) within 2 hours of placing your order.

To request a modification, please contact us immediately at info@hiltoncompanygifts.com and include your order number.

After 2 hours, your order may enter our fulfillment process and modifications may not be possible.

Cancellations

Orders may be cancelled within 2 hours of placement, provided they have not yet shipped.

To cancel your order, please contact us immediately and include your order number.

If your order has already shipped, you will need to follow our Refunds & Returns Policy to return the items for a refund.

Order Cancellation by the Store

We reserve the right to cancel orders in the following circumstances:

  • Payment cannot be verified or authorization fails
  • Billing or shipping information appears invalid or fraudulent
  • Items are out of stock or discontinued
  • Pricing errors are identified
  • Unusual order patterns or suspected fraud

If we cancel your order after payment has been processed, you will receive a full refund to your original payment method within 10 business days.

7. Shipping Costs

We offer free standard shipping on all orders. We do not charge any handling or processing fees.

8. Contact Information

If you have any questions regarding payment or need assistance with a transaction, please contact us:

  • Store Name: HiltonCompanyGifts
  • Email: info@hiltoncompanygifts.com
  • Phone: +1 (360) 691-9674
  • Address: 220 State Ave, Marysville, WA 98270
  • Business Hours: Monday – Saturday 10:00 AM – 6:00 PM (Closed on Sunday)