Privacy Policy

HiltonCompanyGifts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.hiltoncompanygifts.com ("Site") or place an order with us. Please read this Privacy Policy carefully. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

We collect information about you in the following ways:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, and shipping/billing address when you place an order or create an account.
  • Payment Information: Credit card number, debit card number, or other payment method details. Payment information is processed by PCI-DSS compliant third-party payment processors and is not stored on our servers.
  • Order Information: Products ordered, order number, order history, and communication preferences.
  • Communications: Any information you provide when contacting us, including emails, chat transcripts, or feedback.

Information Collected Automatically

  • Device Information: Browser type, operating system, IP address, and device identifiers when you visit our Site.
  • Usage Data: Pages visited, products viewed, time spent on the Site, click patterns, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and collect usage data. For more details, see Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing & Fulfillment: To process, ship, and track your orders; send order confirmations and shipping updates; and handle returns or refunds.
  • Customer Service: To respond to your inquiries, resolve issues, and provide support.
  • Marketing Communications: To send promotional emails, newsletters, or special offers, if you have opted in to receive them. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email.
  • Site Improvement: To understand how users interact with our Site, diagnose technical issues, and improve our website, products, and services.
  • Fraud Prevention & Security: To detect and prevent fraudulent transactions, protect our systems, and ensure the security of our users.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

  • Service Providers: We share your information with trusted third-party service providers who assist us in operating our Site and business, including payment processors (for payment processing), shipping carriers (for order delivery), email marketing platforms, and analytics providers. These providers are contractually obligated to protect your information and use it only for the services they provide.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Order Information: Retained for at least 3 years from the date of purchase to comply with tax, accounting, and consumer protection laws.
  • Account Information: Retained until you delete your account or request its removal.
  • Marketing Data: Retained until you unsubscribe or request deletion.

After the retention period, your information will be securely deleted or anonymized in accordance with applicable laws.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and understand how you use our Site.

Types of Cookies We Use

  • Essential Cookies: Required for basic Site functionality, such as maintaining your shopping cart and processing checkout. These cookies cannot be disabled.
  • Performance Cookies: Help us understand how visitors navigate and use our Site, so we can improve its performance.
  • Functional Cookies: Remember your preferences (such as language or region) to provide a more personalized experience.
  • Marketing Cookies: Track your browsing activity to deliver relevant advertisements. You can opt out of these cookies through your browser settings.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete existing cookies, or warn you before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL Encryption: Our Site uses SSL (Secure Socket Layer) technology to encrypt all data transmitted during checkout and account creation.
  • PCI-DSS Compliance: Payment information is handled by PCI-DSS compliant third-party payment processors. We do not store your full credit card details on our servers.
  • Access Controls: Access to personal information is restricted to authorized personnel only, and is protected by password safeguards.

While we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to legal retention requirements.
  • Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.
  • Cookie Preferences: You can manage your cookie settings through your browser or our cookie consent banner.

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information for monetary value. However, we may share your information for targeted advertising purposes. You may opt out by visiting our Your Privacy Choices page or enabling the Global Privacy Control signal in your browser.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us at info@hiltoncompanygifts.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by HiltonCompanyGifts. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect and use your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Store Name: HiltonCompanyGifts
  • Email: info@hiltoncompanygifts.com
  • Phone: +1 (360) 691-9674
  • Address: 220 State Ave, Marysville, WA 98270
  • Business Hours: Monday – Saturday 10:00 AM – 6:00 PM (Closed on Sunday)