Refunds & Returns Policy

At HiltonCompanyGifts, your satisfaction is our top priority. We believe in a fair, straightforward, and transparent return process, and we stand behind every product we sell. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return.

To qualify, your item must meet all of the following conditions:

  • Condition: The item must be unused, unworn, and in the same condition as when you received it.
  • Packaging: The item must be returned in its original, unopened packaging with all tags and labels intact.
  • Proof of Purchase: A valid order number or digital receipt must be provided at the time of the return request.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or personalized.
  • Items returned without original packaging, tags, or labels.
  • Items showing signs of wear, damage, or odor after delivery.

3. How to Start a Return

To ensure your return is handled promptly and efficiently, please follow the steps below:

  1. Contact Us: Email info@hiltoncompanygifts.com with your order number and the reason for your return.
  2. Documentation: If your item arrived damaged or incorrect, please attach clear photos of both the product and the outer shipping packaging.
  3. Authorization: Once we review your request, we will provide a return authorization and detailed instructions. Returns sent without prior authorization may not be accepted.
  4. Mail-In Returns Only: We currently support mail-in returns only. We do not offer in-person returns or drop-offs at this time. Once your return is authorized, we will provide instructions and a prepaid return shipping label.
  5. Return Address: Once your return is authorized, please send your item to the following address:
    HiltonCompanyGifts
    220 State Ave
    Marysville, WA 98270
    United States

Response Time: We aim to respond to return requests within 24 hours.

4. Shipping Costs & Fees

  • Return Shipping Costs: We cover all return shipping costs, regardless of the reason for your return. A prepaid return shipping label will be provided at no charge upon authorization of your return.
  • No Restocking Fees: We do not charge any restocking or administrative fees for returns.
  • Refund Processing Time: Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. We will prioritize your case and offer either a replacement or a full refund at no additional cost to you. Clear photos of the product and packaging are required to process your request.

6. Contact Information

If you have any questions about our return policy or would like assistance with a return, please contact us:

  • Store Name: HiltonCompanyGifts
  • Email: info@hiltoncompanygifts.com
  • Phone: +1 (360) 691-9674
  • Address: 220 State Ave, Marysville, WA 98270
  • Business Hours: Monday – Saturday 10:00 AM – 6:00 PM (Closed on Sunday)